Frequently Asked Questions
Welcome
to our Frequently Asked Questions section. Below you will
find answers to some of the more commonly asked questions
that we are asked. If you do not find the answers here please
get in touch - click
here.
Please
click on the question to take you to the answer:
Set-up
Do you supply the
garments?
Can we supply our own garments?
If we already have an embroidery disc, can
we use that?
Design
Do you have any stock
designs that we can use?
Does it cost extra to have more than one colour
in the design?
How do you turn our logo into stitching?
We've already got a logo, can we use that?
Just
text designs
If
we just want some text, is there a set up charge?
Are there any guidelines for embroidered text
to look good?
Repeat
and larger orders
If
we come back for more embroidery, does it have to be set
up again?
Is there a discount for bigger orders?
Miscellaneous
Is
embroidery always the best option?
Why should we use EmbroiderMe?
Who are EmbroiderMe?
How flexible is the service?
Do
you supply the garments?
Yes we do, and there is a huge range to choose from - why
not browse our Online Garment Catalogue - click here. If
you have any queries or cannot find what you want, please
contact us.
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Can
we supply our own garments?
Yes you can, although for 10 or less customer supplied garments
there is a surcharge of £1.00 per garment
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If
we already have an embroidery disc, can we use that?
Probably yes, we can use most standard embroidery formats.
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Do
you have any stock designs that we can use?
We have over 20,000 stock designs for you to choose from.
Use the following link to browse the design catalogue. Use
of any of the stock designs costs just £5.00 each
- much cheaper than having a design specially set up. As
a guide designs for left breast position would typically
be no larger than about 85mm wide or tall and typically
have less than 10,000 stitches.
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Does
it cost extra to have more than one colour in the design?
No it doesn't. Unlike screen printing where every colour
costs money, the number of colours in embroidery makes no
difference to the cost. Our machines can cope with 12 colours,
but most designs have 6 or fewer colours. With transfer
printing we can produce full-colour photographic type images
for no extra.
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How
do you turn our logo into stitching?
The process is called digitising and the quality of the
final embroidery rests very much on the skill of the digitiser.
Using specialist software the digitiser coverts the image
into instructions for the embroidery machine to know where
to stitch, what type of stitch to use and much more. Many
people can digitise, but not all of them can digitise well.
Our digitiser has been doing our work for a number of years
and has received many favourable comments from customers
who have previously had designs digitised elsewhere.
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We've
already got a logo, can we use that?
Most certainly. We need a good quality colour copy of your
logo and the size you want it. Our preference is for the
artwork to be in the form of a PC graphics file, e.g. JPEG,
TIFF etc., although we can use a paper copy as the artwork.
The more complex the design the bigger we need the image,
if possible real size or larger.
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If
we just want some text, is there a set up charge?
Providing we can match your font to one of our existing
fonts, there is no set up charge. If we can't match it,
then there will be a set-up charge. To see some of our most
popular fonts, click
here. This is not a complete list, but shows
the fonts that give the best results.
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Are there any
guidelines for embroidered text to look good?
The minimum size for text is 5mm high, use a simple font
that doesn't have too many narrow areas. Ideally the size
should be at least 8mm high and in a block font.
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If
we come back for more embroidery, does it have to be set
up again?
No. Once the design has been set up, we store the embroidery
file ready for future use. You only pay for the actually
embroidery to be done.
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Is
there a discount for bigger orders?
Yes there is, but less so in embroidery than in printing.
Please ask for details when discussing your order.
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Is
embroidery always the best option?
No, although embroidery has an appearance and longevity
that printing doesn't. Embroidery can cope with more colours
in a design than screen printing, but printing would probably
be the chosen medium for large single colour designs, say
on the back of give away T shirts, in large numbers. Photographic
images will need to be reproduced by transfer printing rather
than embroidery. If we don't think embroidery is the right
option for your job, we will tell you.
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Why
should we use EmbroiderMe?
Because at EmbroiderMe we believe in giving a quality service
not just a quality product.
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Who
are EmbroiderMe?
EmbroiderMe is a family run company where the owners are
fully involved in every stage of the job from initial enquiry
to dispatch to the customer. They recognise that the future
of the business rests on satisfied customers with customer
recommendations being the best way to grow the business.
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How
flexible is the service?
By having a variety of the latest technology embroidery
machines at EmbroiderMe we know that we have the flexibility
to deal with a wide range of jobs, not just in terms of
numbers, but also in the type of work, particularly some
of the more unusual work like golf bags and horse blankets.
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